Delivery, cancelling and refunds

On completion of an order you receive:

• the presentation in the editable format agreed for your order, either Microsoft PowerPoint or Google Slides;
• a PDF of the same deck, which comes with every order;
• a short note of anything decided on your behalf while the deck was built, such as a substituted font or a layout choice your guidelines did not cover.

A PowerPoint file arrives as an attachment or through a download link. A Google Slides deck is shared with the address on the order and transferred into your own workspace where your workspace allows a transfer. Where a download link is used it stays live for the period stated when it is sent; if it has expired, ask and a fresh one is issued at no charge for as long as we still hold the files. How long that is, is set out under how long each thing stays.

Nothing is posted, couriered or printed. There is no disc, no drive and no bound copy, because everything sold here is digital. It is worth saving your own copy of both files the day they arrive.

No standard turnaround is published here. A deck of ten slides and a deck of sixty are not comparable jobs, and one figure covering both would be a fiction. Your quote carries its own turnaround and the order confirmation repeats it.

That period runs from the later of two days: the day we send the order confirmation, and the day the material we listed actually reaches us. A deck waiting on a price, a logo or an approval is not using up its turnaround, and we say so at the time rather than at the end.

Where you deal with us as a consumer and no time has been agreed, the work is carried out within a reasonable time, as section 52 of the Consumer Rights Act 2015 requires. If a date has to move, we tell you as soon as we know and give you a new one.

Delivery that has not appeared is usually sitting in a spam folder or has been turned away by a mail server that dislikes large attachments. Write to contact@yes.it.com and it is sent again, normally the same working day, by whatever route your mail system will accept.

If we are late, you may set a further reasonable period in writing. If that period passes as well, or if the original date was essential and you told us so before the order was made, you may end the contract for the part not carried out and be repaid for that part within 14 days.

None of that affects a consumer's rights under the Consumer Rights Act 2015 or the right to cancel set out below.

Everything is quoted and payable in pounds sterling (GBP). The figure in your quote is the full price for the work it describes, tax included, and nothing is added to it afterwards: no card surcharge, no delivery charge, no file fee.

There are no prices on this website, because a price exists only once the slide count and the design work are known. Every order is quoted in writing first, and no work starts until you have accepted that figure.

Invoices come by email with a secure payment link from our payment provider, where you can pay by card or through PayPal, and with our bank details for a transfer. Card and account details are entered on the provider's own page: they do not pass through this website and we neither see nor store them. This website takes no payments and has no basket or checkout.

The order confirmation asks you, in writing, whether you want work to begin straight away rather than after the 14 days. It asks precisely so that this is settled before anything is designed.

If you say yes and then cancel, you pay a proportion of the price for the work done up to the moment your message reaches us, and the rest is refunded. We send you the calculation, and we send you whatever had been designed by then.

If you say no, nothing is designed until the 14 days have run, and cancelling inside them costs you nothing at all.

No wording anywhere here says that starting work waives your right to cancel, because such a term would have no effect in law. The right survives; only the arithmetic changes.

Write to contact@yes.it.com, or send a letter to Yes Slides LTD at the address printed in the details on this site. Say who you are, which order it is and that you are cancelling. That is a clear statement and it is all the law asks for.

The model form on the next slide can be used if you would rather have the wording set out for you, but you are under no obligation to use it. Neither the email nor the form has to be in any particular format.

What matters is the sending: a message sent before the 14 days are up is in time, whatever day it reaches us or we reply. We acknowledge every cancellation in writing so that both of us have the date recorded.

A refund goes back by the means you paid with: a card payment to the same card, a PayPal payment to the same PayPal account, a transfer to the account it came from. If that route is genuinely unavailable we agree another one with you first, and it costs you nothing either way.

It is made without undue delay and no later than 14 days after the day we are informed that you are cancelling, as regulation 34 of the Consumer Contracts Regulations 2013 requires.

No fee is charged for making a refund. Our payment provider's charges are not deducted from it and neither is anything of ours: what you get back is the full amount, less only the proportion for work you asked us to begin and which had been done before you cancelled. Where such a deduction applies, the calculation comes with the refund.

Where money is coming back because the work was faulty rather than because you cancelled, the same route and the same 14 days apply.

Write to contact@yes.it.com with the order and what is wrong. If a fault is not put right, these are the remedies the Consumer Rights Act 2015 gives a consumer:

• The service - structuring, designing and laying out the deck - must be carried out with reasonable care and skill (section 49). If it is not, you can require us to perform it again at our cost, within a reasonable time and without significant inconvenience to you (section 55). Where doing it again is impossible or does not happen, you can require a reduction in the price, which can be as much as the whole of it (section 56).
• The files are digital content: they must be of satisfactory quality, fit for any purpose you made known to us, and as described (sections 34 to 36). If they are not, you can require a repair or a replacement, and if that is impossible or fails, a reduction in price or a refund (sections 42 to 45).

Having lost the right to cancel by asking for immediate supply does not touch any of this, and none of it can be excluded: section 57 for the service, section 47 for the files.

Changing your mind about a design that matches the brief you approved is not a fault. That is a revision, and how revisions work is on the Terms of Service page.

The right to cancel and the Consumer Rights Act remedies above belong to consumers: people buying wholly or mainly outside a business. Where you buy as a company, an agency or a consultant, you are not a consumer in that sense and the position below applies instead.

For a business buyer the position is the one set out in the quote and in the Terms of Service: an order can be ended in writing at any time, work done up to that point is payable, anything paid beyond it is refunded within 14 days, and the terms implied by the Supply of Goods and Services Act 1982 apply to the work.

We do not ask anyone to prove which they are. If you tell us you are buying as a consumer, you are treated as one.

Anything on this page - a delivery that has not arrived, a cancellation, a refund, a fault - goes to contact@yes.it.com. Say which order it concerns and what has happened. We acknowledge within 2 working days and answer fully within 10 working days, and if something needs longer we say why and when.

We are not a member of an alternative dispute resolution scheme. If a complaint cannot be settled between us, either of us may take it to court, and nothing on this page removes your right to do so.

This edition is dated 10 September 2026. It applies to orders confirmed while it is in force, and a later change does not alter an order already made. Ask us for the wording in force on any date and we will send it.